At Vimla International, we want every customer to receive a product that meets the specifications agreed upon at the time of purchase.
Return Window
Any return request must be submitted within 7 days of delivery.
Please contact us before returning any product. Returns sent without prior approval may not be accepted.
Returns Are Accepted When
A return may be approved if:
- The product arrives damaged.
- There is a genuine manufacturing defect.
- An incorrect product has been delivered.
- The product significantly differs from the design or specifications confirmed with the customer.
Customers must provide clear photographs and/or videos showing the issue before a return can be authorized.
Custom & Personalized Products
Custom-made, made-to-order, personalized, or specially sized products are generally not eligible for return due to change of mind, personal preference, incorrect measurements supplied by the customer, or because the customer no longer requires the product.
However, if a custom product arrives damaged, has a verified manufacturing defect, or significantly differs from the approved specifications, please contact us within 7 days so that we can review the issue.
Handmade Variations
Minor variations in dimensions, color tones, texture, weave, pattern placement, and finishing may occur because our products are handmade.
These natural handmade variations do not normally qualify as defects or grounds for return.
Return Shipping
If a return is approved, return shipping arrangements and responsibility for shipping costs will be communicated based on the reason for the return.
Unless the return is due to an error accepted by Vimla International, return shipping costs are the responsibility of the customer.
Customers are responsible for securely packaging the returned product and using a trackable shipping service.
Condition of Returned Products
Returned products must be:
- Unused and in their original condition.
- Free from stains, damage, odors, or alterations.
- Securely packed for international transportation.
Once the returned product is received and inspected, we will notify the customer regarding approval of the applicable refund.
Duties & Customs Charges
Any customs duties, import taxes, brokerage charges, or similar charges incurred during the original shipment or return shipment are generally non-refundable and remain the customer’s responsibility unless otherwise agreed in writing.
For any return request, please contact Vimla International with your order number and relevant photographs/videos before shipping the product back.