At Vimla International, every product is carefully inspected before dispatch to ensure it meets our quality standards. As many of our products are handmade and/or made to order, refunds are available only under the conditions stated below.
Eligibility for Refund
A refund may be considered if:
- The product received is significantly different from the confirmed design, size, or specifications.
- The product arrives damaged or has a genuine manufacturing defect.
- You receive an incorrect product.
Any issue must be reported to us within 7 days of delivery, along with clear photographs and/or videos showing the issue.
Handmade Product Variations
Our rugs and home textile products are handcrafted. Minor variations in size, color, texture, weave, pattern alignment, or finishing are natural characteristics of handmade products and are not considered defects.
Colors may also appear slightly different depending on lighting conditions and screen/display settings.
Custom & Made-to-Order Products
Products made specifically according to the customer’s selected size, color, design, material, shape, or other customization cannot be refunded simply due to a change of mind, personal preference, or because the customer no longer requires the product.
If a custom product has a verified manufacturing defect or significantly differs from the specifications approved by the customer, we will work with the customer toward an appropriate resolution.
Refund Processing
Once an approved return is received and inspected, the eligible refund will be processed to the original payment method.
Original shipping charges, duties, taxes, customs charges, and other non-product costs are generally non-refundable unless otherwise agreed in writing.
For assistance, please contact the Vimla International team with your order number and photographs/videos of the product.